Question 1

Where do you ship?

Accepted Answer

We ship across the entire UK. Standard delivery is 2–4 working days. Orders over £60 ship free.

Question 2

How do I place an order?

Accepted Answer

Right now you can enquire directly through our Contact page or by phone. Our full online checkout launches soon — join our list to be the first to know.

Question 3

Is your braiding hair pre-stretched and hot-water friendly?

Accepted Answer

Yes. All our braiding hair is pre-stretched, itch-free and hot-water safe. You can seal, dip and style with confidence.

Question 4

What lengths do you carry?

Accepted Answer

Our braiding hair comes in 26" as standard. Bundles are available in 14", 16", 18", 20", 22" and 24".

Question 5

Can I return a product?

Accepted Answer

For hygiene reasons, opened hair packs are non-returnable. Sealed, unopened items can be returned within 14 days of delivery.

Question 6

How do I care for my extensions?

Accepted Answer

Wash gently with sulphate-free shampoo, condition regularly, air-dry when possible and store on a silk wrap. Detailed care cards are included in every order.

Question 7

Do you offer wholesale pricing?

Accepted Answer

Yes — for salons, braiders and bulk orders. Message us via the Contact page for our trade rate card.

Question 8

Where are you based?

Accepted Answer

We're a home-based boutique in Sheffield, United Kingdom. Local collection is available on request.

Everything you need to know